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The Real Benefits of Generative AI for a Small Business8 steps · Checklist
Checklist: deciding if generative AI fits your process
The checklist from the article.
Identify one task where a person reads something and retypes it elsewhere.
Count how many times a week that task repeats — low-frequency tasks rarely justify the build.
List the three or four questions your customers ask most often.
Decide what happens when the AI hits a question outside its scope — build the handoff, not just the happy path.
Separate tasks by stakes: reversible and low-cost versus financial, legal, or safety-related.
Add a human review step anywhere the stakes are high, before the output reaches a customer.
Test the AI feature against real past examples before turning it on for new ones.
Set a plan to check accuracy monthly, not just at launch.
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